How to submit a request
- Email support@wova8.com with the subject “Data deletion request”.
- Use the email address associated with your account where possible.
- Include your full name, workspace or organization name, the relevant phone number or account identifier, and whether you want an individual record, connected-channel data, or the full account deleted.
- Do not send passwords, API keys, access tokens, identity documents, or other secrets in the first email. We will explain any verification step that is actually required.
What happens next
We will acknowledge the request, verify that the requester is authorized, identify the systems involved, and either complete deletion or explain any data that must temporarily be retained for legal, security, fraud-prevention, backup, or dispute-resolution reasons. We will communicate the applicable completion timeframe after verification.
Workspace data controlled by a customer
If your information appears in a business's Wova8 CRM workspace, contact that business first. It normally controls the customer record and can determine whether it should be corrected or deleted. Wova8 will assist the workspace owner with a verified request when required.
Connected Meta or WhatsApp data
For a request associated with a connected Meta or WhatsApp account, include the relevant business/workspace identifier and phone number. Wova8 can remove data it controls or processes for the workspace, but deletion from a third-party platform may also require action in that provider's account or support channel.
Account administrators
Authorized administrators should first use the product's available deletion and disconnection controls. If full workspace deletion is required, contact the privacy address above from the owner's account. We will not act on an unverified request that could expose or destroy another tenant's data.
Deletion requests are handled with tenant and identity checks intact. Authentication or protected-route security is not bypassed to fulfill a request.