1. Scope and roles
Wova8 is the public brand and product identity operated by SM SERVICES. This policy applies to Wova8's public website and Wova8 CRM. For customer data placed in a CRM workspace, the subscribing organization generally determines why and how that data is used, and Wova8 processes it to provide the service. Wova8 acts as controller for its own account, support, security, and website administration data where applicable.
2. Information we process
- Account and profile details, including name, email, role, and workspace membership.
- Customer records, conversations, messages, files, tags, assignments, deals, workflows, and other content submitted by authorized users or connected channels.
- Configuration and integration information required to operate enabled services.
- Usage, audit, diagnostic, security, and device information needed to provide and protect the service.
- Information included in support, privacy, or legal correspondence.
3. Why we process information
We process information to provide and secure the service, authenticate users, support customer communication workflows, maintain integrations, respond to enquiries, troubleshoot problems, meet legal obligations, and improve reliability. Where consent or another specific lawful basis is required, the responsible organization must ensure that basis exists.
4. Service providers and integrations
Wova8 uses infrastructure and service providers to operate the application. Customer-enabled integrations, including WhatsApp Business Platform and configured AI providers, may receive data when an authorized user invokes those features. Their processing is governed by the relevant provider terms and the customer's configuration.
5. Retention and deletion
We retain information for the period needed to provide the service, protect accounts, comply with law, resolve disputes, and enforce agreements. Workspace administrators control business records through product functions where available. Verified deletion requests are handled as described on the Data Deletion page, subject to legal, security, backup, and fraud-prevention requirements.
6. Security and access
Wova8 uses access controls, tenant-scoped authorization, encrypted transport, and operational safeguards appropriate to the service. No method of storage or transmission is completely risk-free. Customers are responsible for authorized user access, suitable credentials, and lawful configuration of their connected services.
7. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of personal data. If your information is held inside a customer's workspace, contact that organization first because it controls the business record. You may also contact Wova8 at support@wova8.com.
8. International processing and changes
Service providers may process information in countries other than your own, subject to applicable safeguards. We may update this policy as the service or legal requirements change; the revision date above identifies the current version.